Help
Most questions are answered in the Help section.
This page displays only the frequently asked questions. Click on a category title to see all the questions.
Japan Rail Pass
JRP in details to know everything about Japanese transportation networks:
- What is the ideal validity period of the JR Pass: 7, 14 or 21 days?
- Where can I exchange the JRP Voucher in Japan?
- When should I order my JR Pass?
- What are the differences between the ordinary JR Pass and the Green Pass?
- What are the trains and other transportation methods compatible with the JR Pass (maps)?
Private Tour Guides
More information on how to use the English-speaking bilingual guidance service:
- When can I book a tour guide?
- How can I modify or update a validated tour reservation?
- Can I choose my guide or contact them before paying the reservation fee?
- Why do I need to pay 25% of reservation fee / When and how to pay the remaining 75%?
- Do the displayed amounts include the guide’s transportation fees, meals and activities?
Information on Japan
Some insights to discover the country and its inhabitants: