Several reasons may require a modification of the JR Pass:
Modification is possible under the conditions below.
Contact us as soon as possible to indicate the necessary modifications and so that we can implement them.
Pleaser return the exchange vouchers by registered letter (at your expenses) to the address shown in our website’s footer, with a dated letter signed by you stating:
The return expenditures are at your own cost. Moreover, we are not liable for any loss or deterioration of the postal mail.
We must receive your mail at the latest 15 business days before your departure date to Japan.
Although JR Pass are nominative and non-transferable, Japan Railways rules are clear: no modification can be accepted without the prior return of the original exchange voucher(s) (copies not accepted).
Moreover, you will be charged a 15% modification fee.
The following passes cannot be modified once they have been issued by our agency:
Unfortunately, no change is possible.